Privacy Policy

Last updated: 10 November 2026

T2ETHEREAL SDN. BHD. ("we", "us") respects your privacy. This policy explains what personal data we collect when you message us on Facebook Messenger, Instagram or WhatsApp, how we use it, and the choices you have. We handle personal data in line with the Personal Data Protection Act 2010 of Malaysia.

1. Who we are

Company 公司: T2ETHEREAL SDN. BHD.
Address 地址: 7 Jalan Seri Austin 5/6, Taman Seri Austin, 81100 Johor Bahru, Johor, Malaysia
Email 邮箱: t2etherealmarketing@gmail.com
Phone 电话: +60 18-788 4496

2. What we collect

Messages you send us and our replies, including any text, and any details you choose to share (for example your needs, preferences or questions about our products).
Identifiers provided by the platform: your name and the ID that Facebook Messenger, Instagram or WhatsApp assigns to you; for WhatsApp, your phone number.
Conversation information: the date and time of messages and which of our pages you contacted.

We do not ask you for passwords, payment card numbers or government ID numbers in chat, and you should not send them to us.

3. How we use your data

To reply to your messages, answer questions and provide information about our products.
To process and follow up on enquiries and orders.
To keep a record of conversations so our team can continue them, and to improve the quality of our replies and training of our team.
To keep our systems secure and to comply with the law.

4. Automated (AI-assisted) replies

Some replies to your messages are prepared by an automated assistant that follows scripts written by our sales team. It does not make decisions that have legal effects on you. If you ask whether you are talking to a person, the assistant will tell you it is an AI assistant. Our team can take over any conversation, and you may ask at any time to speak to a person. To generate replies, the content of your messages may be processed by third-party AI service providers acting on our behalf.

5. Who we share data with

We do not sell your personal data. We share it only with:

Meta Platforms (Facebook Messenger, Instagram, WhatsApp), because your messages travel through their services and are also subject to their own privacy policies.
Service providers that help us operate our systems, such as cloud hosting and AI providers, who may only use the data to provide their service to us.
Authorities, where we are required to do so by law.

Some of these providers may process data outside Malaysia. We take reasonable steps to ensure that your data remains protected.

6. How long we keep your data

We keep conversations for as long as needed for the purposes above, or as required by law, and then delete or anonymise them. You can ask us to delete your data sooner (see section 8).

7. Security

We use access controls and encrypted connections, and limit access to conversations to authorised staff. No system is completely secure, but we work to protect your data from loss, misuse and unauthorised access.

8. Your choices and rights

You may ask us to access, correct or delete the personal data we hold about you, to stop contacting you, or to withdraw your consent. To delete your data, follow the steps on our Data Deletion page. For any other request, email t2etherealmarketing@gmail.com. We will respond as soon as reasonably possible.

9. Children

Our services are not directed at children under 13, and we do not knowingly collect their personal data. If you believe a child has sent us personal data, contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

11. Contact

Questions about this policy? Email t2etherealmarketing@gmail.com or call +60 18-788 4496.

隐私政策

最后更新：2026 年 11 月 10 日

T2ETHEREAL SDN. BHD.（以下称「我们」）重视您的隐私。本政策说明当您通过 Facebook Messenger、Instagram 或 WhatsApp 给我们发讯息时，我们会收集哪些个人资料、如何使用，以及您有哪些选择。我们依照马来西亚《2010 年个人资料保护法令》处理个人资料。

1. 我们是谁

T2ETHEREAL SDN. BHD.，7 Jalan Seri Austin 5/6, Taman Seri Austin, 81100 Johor Bahru, Johor, Malaysia。邮箱：t2etherealmarketing@gmail.com，电话：+60 18-788 4496。

2. 我们收集什么

您发给我们的讯息和我们的回复，包括文字，以及您自愿提供的内容（例如需求、偏好、对产品的提问）。
平台提供的识别资料：您的名称，以及 Facebook Messenger、Instagram 或 WhatsApp 分配给您的编号；使用 WhatsApp 时还包括您的电话号码。
对话资料：讯息的日期和时间，以及您联络的是我们的哪个主页。

我们不会在聊天中向您索取密码、银行卡号或身份证件号码，也请您不要发送这些资料。

3. 我们如何使用

回复您的讯息、解答疑问、提供产品信息。
处理和跟进咨询与订单。
保存对话记录，方便团队接续沟通，并用于改善回复质量和培训团队。
维护系统安全，以及遵守法律。

4. 自动化（AI 辅助）回复

部分回复由自动化助理依照我们销售团队设计的话术准备。它不会作出对您产生法律效力的决定。如果您询问是否在和真人对话，助理会如实告知它是 AI 助理。我们的团队可以随时接手任何对话，您也可以随时要求由真人回复。为了生成回复，您的讯息内容可能会交由代表我们的第三方 AI 服务提供者处理。

5. 我们和谁分享

我们不会出售您的个人资料，只会与以下对象分享：

Meta Platforms（Facebook Messenger、Instagram、WhatsApp）：您的讯息经由其服务传送，同时适用其自己的隐私政策。
服务提供者：协助我们运营系统的云端主机、AI 服务等，它们只能为向我们提供服务而使用这些资料。
主管机关：在法律要求时。

部分服务提供者可能在马来西亚境外处理资料，我们会采取合理措施确保您的资料继续受到保护。

6. 保存多久

在上述目的所需的期间内，或依法律要求保存对话，之后会删除或匿名化。您也可以要求我们提前删除（见第 8 点）。

7. 安全

我们使用访问权限控制和加密连接，并把对话的查看权限限于获授权的员工。没有任何系统是绝对安全的，但我们会努力保护您的资料，避免遗失、滥用和未经授权的访问。

8. 您的选择与权利

您可以要求我们让您查阅、更正或删除我们持有的您的个人资料、停止联络您，或撤回您的同意。要删除资料，请按数据删除页面的步骤操作；其他要求请发邮件到 t2etherealmarketing@gmail.com，我们会尽快回复。

9. 儿童

我们的服务不针对 13 岁以下儿童，也不会故意收集他们的个人资料。如果您认为有儿童向我们提供了个人资料，请联络我们，我们会予以删除。

10. 政策更新

我们可能不时更新本政策，页面顶部的日期显示最后更新时间。

11. 联络我们

对本政策有任何疑问，请发邮件到 t2etherealmarketing@gmail.com 或致电 +60 18-788 4496。