Data Deletion Request

Last updated: 10 November 2026

If you have messaged T2ETHEREAL SDN. BHD. on Facebook Messenger, Instagram or WhatsApp, you can ask us to delete the personal data and conversations we hold about you.

How to request deletion

1. Send an email to t2etherealmarketing@gmail.com with the subject "Data deletion request".
2. In the email, tell us:
   • the name shown on your Facebook, Instagram or WhatsApp account,
   • which of our pages or numbers you messaged (for example the name of our Facebook page), and
   • for WhatsApp, the phone number you used.
3. We may reply to confirm that the request comes from you, so that nobody else can delete your data.

You can also send the same request as a message to the page or number you contacted, or call +60 18-788 4496.

What happens next

• We will delete your conversations and the identifiers linked to them from our systems within 30 days of confirming your request, and tell you when it is done.
• Messages that remain in your own Facebook, Instagram or WhatsApp chat history are held by Meta, not by us. Please delete them in the app, and see Meta's own privacy tools for data they hold.
• We may keep a limited record where the law requires us to (for example, records of a completed order).

For how we handle personal data in general, see our Privacy Policy.

数据删除申请

最后更新：2026 年 11 月 10 日

如果您曾通过 Facebook Messenger、Instagram 或 WhatsApp 给 T2ETHEREAL SDN. BHD. 发过讯息，可以要求我们删除我们持有的您的个人资料和对话。

如何申请删除

1. 发送邮件到 t2etherealmarketing@gmail.com，主题写 「Data deletion request」。
2. 邮件里请告诉我们：
   • 您的 Facebook、Instagram 或 WhatsApp 账号上显示的名称；
   • 您联络的是我们的哪个主页或号码（例如我们的 Facebook 主页名称）；
   • 如果是 WhatsApp，请提供您使用的电话号码。
3. 我们可能会回复您，确认申请确实来自您本人，避免他人冒用您的名义删除资料。

您也可以直接在您联络的主页或号码里发讯息提出同样的申请，或致电 +60 18-788 4496。

之后会怎样

• 确认申请后的 30 天内，我们会从系统中删除您的对话和与之关联的识别资料，并在完成后通知您。
• 保存在您自己的 Facebook、Instagram 或 WhatsApp 聊天记录里的讯息由 Meta 持有，不在我们手上，请在应用里自行删除，Meta 持有的资料请使用 Meta 自己的隐私工具。
• 如法律要求，我们可能保留有限的记录（例如已完成订单的记录）。

关于我们如何处理个人资料，请见隐私政策。